Privacy Policy

1. Overview

This Privacy Policy describes how Knonic, LLC (“we,” “us,” or “our”) collects, uses, and shares information when you use our websites, apps, and related services (collectively, the “Service”).

2. Data We Collect

• Account Data: name, email, password (hashed), organization details.
• Scheduling Data: appointment details, attendees, locations, notes, reminders.
• Usage Data: device info, IP address, logs, pages viewed, interactions.
• Payment Data: billing address and partial card details processed by our payment processor (we don’t store full card numbers).
• Support Data: messages, attachments, and metadata when you contact support.

3. How We Use Data

• Provide, operate, and improve the Service (including AI-assisted features and scheduling).
• Send transactional emails or notifications (e.g., confirmations, reminders, security alerts).
• Process payments, prevent fraud, and enforce policies.
• Analyze usage and develop new features.
• Comply with legal obligations and protect rights, safety, and property.

4. Legal Bases

Where applicable (e.g., EEA/UK), we rely on one or more of the following: performance of a contract, legitimate interests, consent (for certain features), and compliance with legal obligations.

5. Sharing & Disclosures

• Service Providers: hosting, analytics, customer support, and payment processing.
• Integrations: third-party calendars, comms tools, or CRMs you connect; shared per your settings.
• Legal: to comply with law, respond to lawful requests, or protect our rights and users.
• Business Transfers: in connection with a merger, acquisition, or asset sale.

6. Data Retention

We retain personal data for as long as necessary to provide the Service and for legitimate business or legal purposes. Retention periods vary based on data type, purpose, and legal requirements. You may request deletion as described below.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is completely secure.

8. Your Rights

Depending on your region, you may have rights to access, correct, delete, or export your data; object to or restrict processing; and withdraw consent. You can exercise certain rights via your account settings or by contacting us.

• Access & Portability: request a copy of your data.
• Correction & Deletion: update or delete certain information.
• Marketing Choices: opt out of non-essential emails in message footers.

9. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and personalize content. You can manage cookies in your browser or through in-product settings where available. Some features may not function without certain cookies.

10. International Transfers

If data is transferred across borders, we implement appropriate safeguards (e.g., standard contractual clauses) where required by law.

11. Children’s Privacy

The Service is not directed to children under the age of 13 (or as defined by your local law). We do not knowingly collect personal data from children.

12. Controllers & Contacts

Knonic is the controller of your personal data unless otherwise stated in a specific product or feature. For questions or requests, contact: support@knonic.com.

13. Changes to this Policy

We may revise this Policy from time to time. If we make material changes, we will notify you by posting the updated Policy here and updating the “Last updated” date above. Your continued use of the Service means you accept the changes.